Return & Refund Policy

Returns & Exchanges

Eligible products may be returned or exchanged within **seven (7) days** of delivery or collection if they satisfy the following criteria:

• Unused, unworn, and unwashed;
• In their original, undamaged condition and packaging;
• Still carrying their original product labels and tags; and
• Accompanied by proof of purchase (order receipt or booking number).

* Note: Customers must contact Everything Nush for approval before returning any item.

Clothing & Heels

Clothing and heels may be exchanged within **seven (7) days** if they are unworn, undamaged, and returned with their original packaging, shoe boxes, and tags. Exchanges are subject to product and size availability.

Damaged or Incorrect Orders

Damaged, defective, incomplete, or incorrect items must be reported within **24 hours** of delivery.

To request an exchange or refund for damage, please provide:

• Your order number;
• A clear description of the defect or problem; and
• Photographs or a video of the package and item.

After inspection, Everything Nush may provide a replacement, size exchange, store credit, or refund.

Refund Processing

Approved refunds will be processed through the original payment method (e.g. Mobile Money account) or another agreed-upon method. Processing time depends on your bank or Mobile Money provider.

Delivery fees and payment transaction charges are generally non-refundable unless the return is caused solely by an error on the part of Everything Nush.

Appointment deposits secure your scheduled slot. Cancellations or rescheduling requests are billed as follows:

Where the deposit is less than the applicable cancellation fee, the customer may be required to clear the remaining balance before booking any future services.

Completed beauty services are non-refundable. Customers should raise any styling concern during their appointment so corrections can be made immediately in the studio.